Cancellation
We accept order cancellation before the product is shipped or produced. If the
order is cancelled you will get full refund. We cannot cancel the order if the
product is already shipped out.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 14 days after delivery
the product.
To be eligible for a return, your item must be unused and in the same condition
that you received it. It must also be in the original packaging. To complete
your return, we require a receipt or proof of purchase. Please ask our customer
service to make sure you send the package to the right address.
Notes
Custom-order or personalised items do not have
a right to 14 days refund.
If the
return is caused by the consumer, consumer should be responsible for the
shipping fee. The specific fee should be based on the express company you
choose.
If due to our reasons, the goods received are damaged or not
correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a
product.;
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of
receipt. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment,
within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted. Next contact your bank. There is often some processing
time before a refund is posted. If you’ve done all of this and you still have
not received your refund, please contact us at hely@kapila.cn.
Please contact our Customer service at hely@kapila.cn to get the return address.
【备注：银行规定，允许消费者在产品交付后的14天内进行退款】
